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Tremend & Salesforce Present: The Future of Customer Experience

Tremend partnered up with Salesforce to create a unique event. Labeled as “The Future of Customer Experience”, this event will take place on February 27 at Impact Hub, in the center of Bucharest, Timpuri Noi Square.

At this digital transformation event, Tremend has invited a host of speakers and partners from Salesforce, Bitdefender and Carrefour. The list of speakers includes Ioan Cocan, Tremend CEO, Hrvoje Supic, Regional Vice President, CEE Salesforce, Cristian Mihalca, Salesforce Enterprise Account Manager, Alexandru Ursu, Salesforce Regional Account Manager, Mihai Clejanu, Salesforce Territory Manager, Alex Matei, IT & Digital Transformation Director at Carrefour, Casian Olariu, Product Owner Salesforce CRM from Bitdefender, and Bogdan Manolache, CX Project Manager at Bitdefender.

During the event, the speakers will highlight the features and benefits of using Salesforce Marketing Cloud to gain more insights and generate leads and furthermore will showcase how companies can win more customers by leveraging the power of Sales Cloud. Additionally, they will detail how professionals can leverage the omnichannel capabilities of Service Cloud to provide personalized experiences to their audience across all customer interactions. 

Attendees at this event will be able to learn how to empower their professionals and customers with a powerful AI-powered CX platform and use AI to measure the impact of campaigns. They will also understand how to scale their customer services, offer streamlined support to their customers across all channels, increase productivity through automation, and also better understand the funnel in order to convert more leads into brand ambassadors.

Tremend has over 14 years of experience in providing software engineering and consulting services and has implemented over 700 large-scale projects for customers in 19 countries across 4 continents. The developed solutions serve hundreds of millions of users in the telecom, finance, banking, automotive and medical sectors. The company uses the most innovative technologies of the moment - from Artificial Intelligence and IoT to Machine Learning and Microservices.

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